Terms
of Service

Provider: Netter srl, Via Indipendenza, 06081 Assisi (PG), Italy — VAT IT03569900545 (“Netter”, “we”). User/Customer: natural or legal person accessing Ventic (“you”).

Ventic is a multi-tenant AI platform (portal, OpenAI/Anthropic-compatible gateway, billing, optional PII filtering, remote agent, optional Open WebUI chat) licensed as software for On Premise installation, on your Kubernetes cluster. The managed service Netter Intelligence (llm.netter.io) is sold separately and has its own terms.

Nature of the service: Ventic is provided without continuity guarantees, within the limits and conditions of these Terms; features, models and performance may evolve over time. For workloads that need specific continuity guarantees, agree different terms in writing.

• Personal, revocable access. Access follows application/call and may be suspended or revoked at any time, even without cause, with reasonable notice when possible.
• Non-transferable. Credentials, API keys and licence keys are not assignable to third parties without Netter’s written consent.
• Accounts and keys. You create users, groups, tenants and API keys in the panel. You are responsible for safeguarding keys, rotating them, revoking departing members and any use made with your credentials.
• Technical requirements. A compatible Kubernetes cluster and connectivity as per check (max 1 h). The remote agent needs outbound connectivity; model nodes must not expose public ports for the agent.
• Eligibility. You represent you have authority to bind the entity you represent and are at least 18 years old.

3.1 Included

• License to use the Ventic stack for the period set by the offer or contract (monthly licence per host or per company).
• Portal (console and self-service), OpenAI/Anthropic-compatible gateway, billing, remote agent for local runtimes and a signed-lease licence.
• Best-effort support on the agreed channel (e.g. dedicated email/chat) during CET business hours, no guaranteed response times.
• LGTM/Grafana observability where enabled; telemetry and logs on the infra hosting the stack.

3.2 Optional / on request

• PII filtering, Open WebUI chat, managed inference with OpenTofu, chat archive on the company’s S3, venticli and OpenCode.
• Several equivalent targets with failover routing, branding and the provider profile.
• Initial setup (self-install possible) and follow-on hourly work.

3.3 Out of scope

No guarantees on model output, custom moderation beyond panel semantic restrictions, managed backups of your app data, certified compliance for regulated sectors (e.g. medical, critical finance) — unless separately agreed in writing.

No SLA unless agreed in writing. We promise no uptime, latency, throughput or RTO/RPO. The service is best effort.

• Interruptions and breaking changes. Remote agent, gateway, model and runtime updates may interrupt service or change APIs/payloads without notice.
• Maintenance. Maintenance windows, possibly without notice; we will try to give reasonable heads-up where feasible.
• Scale-to-zero. Idle >15 min may power the node off; wake on first call with a short wait.
• SLA. Any SLAs will be agreed in writing.

Prices shown on the site are list prices in EUR, VAT excluded, billed monthly with a one-month commitment, and may change.

• List changes: apply to new requests; quotes, offers and subscriptions already agreed keep their amount.
• Billing. Monthly in advance, as per offer. Late payment: statutory interest under Italian law (Leg. Decree 231/2002).
• Taxes. VAT and other duties excluded.
• The licence does not depend on tokens. Model usage is prepaid credit, separate from the licence and the price list.

Netter may correct material pricing errors with notice. If you do not accept the new price, you may terminate before renewal.

• License. Non-exclusive, non-transferable, non-sublicensable license limited to the contract term and internal use (or, if a white-label provider, resale to your end tenants as per contract). No transfer of ownership.
• Components. The stack includes or pulls open-source software (e.g. Open WebUI and the inference runtimes) and open-weight weights under their respective licenses: you must comply with them.
• Prohibitions. No decompilation, circumvention of technical measures, removal of logos/notices, or use of Ventic to train competing models in breach of upstream licenses.
• Trademarks. Ventic and Netter srl remain Netter’s; OpenAI/Anthropic and other marks remain their owners’ (no affiliation).

You help us improve Ventic with feedback, bug reports, anonymised logs, test prompts and suggestions (“Feedback”). You grant us an irrevocable, perpetual, worldwide, royalty-free, sublicensable license to use, reproduce and incorporate Feedback into the product with no attribution or compensation. Do not send Feedback you cannot license.

Service telemetry (usage, errors, performance) may be collected in aggregated form to improve stability and security. Your prompt/app data contents remain yours and are not used to train third-party models; see §9 and DPA.

You use Ventic lawfully, proportionally and without abusing the service. In particular you will not:

• violate laws, third-party rights or applicable sanctions; generate or disseminate illegal content;
• attempt unauthorised access, attacks, aggressive scraping, bypass of roles/quotas/policy, or use beyond the hosts or licence scope purchased;
• share keys or access outside the authorised perimeter, or expose the gateway or agent to the public internet without control;
• use models for unlawful ends: you remain solely responsible for lawful use of the models and runtimes you connect;
• upload data you have no right to, or special-category/sensitive data without lawful basis, or data about children.

We may apply rate limits, automatic blocks and suspensions to protect the platform and other users. Report abuse via the contact form.

Showcase site: see Privacy notice (controller Netter srl).

Service data (On Premise): prompts, RAG documents, inference logs, Qdrant collections and your end-user data are processed on your infra / dedicated node. Netter supplies the stack and, regarding that data, acts as processor under Art. 28 GDPR only where foreseen by contract/DPA; otherwise does not access content except at your request for support.

• Per-tenant isolation, roles, quotas, key revocation and encrypted content as baseline.
• You are controller for data you load; you warrant lawful basis, notices to your data subjects and, where needed, processor appointment/DPA.
• Incidents: we notify each other without undue delay per DPA and legal duties.

Multicloud/DR replication only if bought and configured; otherwise single node/region.

Models come from cloud providers or from runtimes you connect: availability, capacity and licences depend on the configured target, and local models remain your responsibility. Output is probabilistic and may be wrong, incomplete or inappropriate.

• No output warranty. Validation, fact-checking and human oversight remain on you, especially for decisions affecting people or systems.
• Content policy. You can apply policies and filters (for example PII) per scope, group, user or key; you remain responsible for generated content and its use.
• Your own runtimes and weights. If you connect your own models or runtimes, weight licences, safety filters and lawful use remain your responsibility.

Ventic is provided “as is” and “as available”, without express or implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, security or lack of errors — to the fullest extent permitted by law.

We do not warrant the service will meet your requirements, be uninterrupted, bug-free, compatible with every hardware, or that outputs will be correct. Any reliance is at your own risk. Site descriptions are illustrative of product intent, not contractual promises.

To the maximum extent permitted by law and except for wilful misconduct or gross negligence of Netter:

• Exclusion of indirect damages. In no event is Netter liable for loss of profits, data/revenue/goodwill, replacement costs, consequential, indirect or punitive damages, even if advised of the possibility.
• Liability cap. Netter’s aggregate liability for all claims relating to the service is limited to the amount actually paid by you to Netter in the 3 months before the event giving rise to the claim (or €500 if you paid nothing, e.g. in a free trial/POC). If you have multiple contracts, the relevant contract governs.
• Mandatory exceptions. Nothing limits liability that the law declares non-limitable (e.g. non-waivable consumer rights where applicable).

You must mitigate damages (e.g. backups, redundancy, no critical use without a continuity plan). The cap reflects launch pricing.

• Term. From access grant until expiry of the offer/contract or termination. Netter may close or suspend the service with reasonable notice (even 7 days via email/panel notice), save for security urgencies.
• Suspension. We may suspend or limit access for security, abuse, non-payment, breach or authority order.
• Your termination. You may stop using Ventic at any time; cancel the licence at period end.
• Effects. On termination the license ends, we revoke keys and licences and you can export configs/data on infra you control. Aggregated anonymised telemetry may remain for legitimate purposes. Amounts already accrued remain due.

Service and Terms may change over time.

• Service: we may add, remove or change features, APIs, models, hardware requirements and future pricing, even with breaking changes.
• Terms: the current version is at ventic.it/en/termini/ with update date. Material changes will be notified via site notice and/or email. If you keep using Ventic after the effective date, you accept the updated Terms; if you do not accept, stop use before the date.

If you have a signed contract with differing clauses, those clauses prevail for their subject until expiry.

Terms are governed by Italian law, without regard to conflict-of-laws. For any dispute about Ventic and these Terms, including validity, interpretation and performance, the exclusive venue is the Court of Perugia, save for mandatory consumer-protection rules (where you qualify as consumer) providing a different venue.

Invalidity of one clause does not affect the others; it will be replaced with the valid clause closest to the original intent.

Language: if Italian and English conflict, Italian prevails for relationships subject to Italian/EU law.

Controller/provider: Netter srl, Via Indipendenza, 06081 Assisi (PG), Italy — VAT IT03569900545. Contact: contact form. We usually reply within 10 business days.

Formal notices: registered office attn. “Ventic — Terms” or PEC if given in the offer.

For disputes: write describing the event and alleged damage; we will seek an amicable solution. Your right to go to the competent authority/court remains. For consumer users: ADR/ODR info available on request.